Terms and Conditions

  1. Scope

These terms & conditions apply to purchases of software sold to any person through this website by I Support Live IF YOU PLACE AN ORDER ON THIS WEBSITE YOU AGREE TO THESE TERMS.

  1. Offer, Order and Acceptance

All prices and descriptions mentioned on this website do not constitute an offer and may be withdrawn or modified at any time prior to I Support Live’s acceptance of your order. I Support Live cannot guarantee that all Products (including download links, license keys, codes or Backup CDs, hereafter named generically product (s)) are in stock, but is doing its best to ensure availability of the products.

I Support Live reserves without liability the right to reject your order if is not able to process or fulfill it. In this case I Support Live will refund any prior payment that you have made for that product. Any order submitted by you to I Support Live is an offer to purchase products on these conditions and is subject to I Support Live’s acceptance. I Support Live’s acceptance of your order takes effect and the contract is concluded when I Support Live delivers your order. You declare that all and any information provided by you when placing an order is up-to-date and materially accurate in order for I Support Live to fulfill your order. You are responsible for maintaining and updating your account information for accuracy and completeness and keeping such information and any passwords secure against unauthorized access.

  1. Price and Payment

Prices payable for Products are those in effect at the time of receiving the order, unless otherwise expressly agreed or mentioned. Prices will be indicated on the website but the final and the right price in the event of any discrepancy is the price that is notified to you on I Support Live’s Acceptance of your order.

I Support Live reserves the right prior to the order Acceptance to withdraw any discount and/or to modify prices to take into account increases in costs including (without limitation) costs of any materials, delivery, the increase or imposition of any tax, duty or other levy and any variation in exchange rates. Programming or data errors in our website may lead to inaccuracies in pricing. When the price is inaccurate or substantially under the market price, I Support Live will, in general, honor the orders at that price, but reserves the right to correct the price and offer to sell the product to you at the correct market price.

I Support Live will notify you of any errors in pricing prior to product delivery. In such event if you choose to continue with your order, you accept the new conditions and prices as notified by I Support Live. Prices (unless stated otherwise) are in the currency quoted on the website.

The places that we deliver to are listed on the website and unless otherwise specified, prices quoted are the following and you agree to pay them:

  • Exclusive of the costs of shipping or carriage to the agreed place of delivery
  • Exclusive of VAT and any other tax or duty which must be added to the price payable (VAT will be shown on the order);

Payment shall be made prior to delivery and by such methods that are indicated on the website or by any other method expressly agreed by I Support Live. I Support Live will charge credit or debit cards online, after the order is placed and the credit card information is provided to I Support Live. I Support Live reserves the right to verify the credit or debit card payments prior to acceptance. In case of non-payment, I Support Live can claim the Products delivered from you.

  1. Delivery

Delivery dates specified on the website, in any order acceptance or elsewhere are estimates only. I Support Live will not be liable in respect of delay, but it is doing its best to ensure the delivery on time. In case I Support Live may not be able to deliver the products, your payment will be refunded on your written request.

No physical delivery of the product/ CD/ Manual/ Codes will be made to you. You will be provided with a link specially generated for you to download the product. Serial number will be mailed to you on the e-mail ID provided by you at the time of placing of an order. You must check the delivery address on the I Support Live’s acceptance provided to you and notify I Support Live at once about errors or omissions.

If you fail to take the products delivered by I Support Live, any risk of loss or damage will pass to you and I Support Live (without any liability) will have the right of payment in full for the products delivered and/or to make delivery by any means appropriate and/or to store products at your risk, but you may be liable to pay on demand of I Support Live all costs of product storage and any additional costs incurred as a result of such refusal or failure to take delivery.

I Support Live will be entitled for 30 days after the agreed date of delivery to dispose the products in such manner as it considers. If we deliver products by download, each download of a product constitutes a separate contract and if you downloaded the Product you are not entitle to revocation or to cancel in whole or part the contract in case of any defect. The risk of loss or damage passes to you on delivery of the products.

  1. Software conditions

Software Products supplied is or includes license (EULA) along with the products. Such Software Products can be used only in accordance with EULA and may not be copied, adapted, translated, made available, distributed, varied, modified, disassembled, decompiled, save, reverse engineered or combined with any other software, unless (i) this is permitted by EULA, or (ii) expressly permitted by applicable law. Any technical questions regarding the product may be address as specified in EULA.

  1. Liability

Under no circumstances and under no legal theory, tort, contract, or otherwise, shall I Support Live or its affiliate that participates in the selling of the products, be liable for any indirect, special, incidental, or consequential damages.

I Support Live or its affiliates will be liable for damages caused by a breach of a material contractual obligation with intention or gross negligence but limited to the amount of damages and up to maximum $100. This limitation of liability applies to all damage claims irrespective of their nature and continues in force notwithstanding termination of the contract. You shall indemnify I Support Live against any liabilities, claims and costs incurred by or made against I Support Live as a direct or indirect result of selling products or performing services to your specific details causing an infringement or alleged infringement of any proprietary rights of any third party.

  1. Termination

I Support Live can suspend or stop delivery of products in case you commit any act of bankruptcy (e.g. deed of arrangement with creditors, winding-up against you) or if we believe that you cannot pay your debts. I Support Live also can in these cases terminate your order by a written notice send to you by email or fax.

  1. Title to products

The title of the Products will be passed to you at the time the payment in full of the price of the order (including interest or other payment due for the Product) has been made by you and entered into the I Support Live bank account.

  1. Complaints

You are responsible upon delivery for checking Products delivered by I Support Live and verifying their condition, accordance with their description and complete only with respect to apparent defects and apparent short deliveries. If you fail to notify I Support Live about such failure in writing within 15 (fifteen) days, your rights arising from defective products or short delivery are excluded.

  1. Revocation an order (only for consumers)

YOU WILL HAVE AS A CONSUMER A “LEGAL PERIOD” OF 15 (FIFTEEN) DAYS DURING WHICH YOU MAY REVOKE YOUR ORDER FOR ANY REASON WITHOUT REASONS, WITH A WRITTEN NOTICE TO I SUPPORT LIVE AS SPECIFIED IN THE CHAPTER 12 – “NOTICE”.

YOU HAVE NO RIGHT TO REVOCATION:

  • WHERE YOU HAVE UNSEALED THE SOFTWARE.
  • WHERE YOUR ORDER CAN NOT BE RETURNED BECAUSE OF THEIR NATURE, E.G. DOWNLOAD PRODUCTS OR IS CUSTOMIZED SPECIFICALLY TO YOUR ORDER.

If you exercise the revocation right, you are required to return the relevant products to I Support Live and I Support Live will reimburse your prepayments. If you are not able to return the products or if the products returned are defective, you are required to pay compensation, equal to the value of the products plus any other expensive made by I Support Live in order to comply with your revocation right. Where wrong products have been delivered to you, I Support Live will bear the costs of returning the products regardless of the value of your order. Any compensation payments for damaged products have to be made by you within 30 days after you have given your declaration of revocation.

The product must be returned to the I Support Live address stated on the delivery note that was accompanied with the product.

THE RIGHT TO REVOCATION TERMINATES IF THE PRODUCTS/SERVICES ORDERED BY YOU COMMENCE WITH YOUR AGREEMENT BEFORE THE LEGAL PERIOD EXPIRES (E.G. DOWNLOAD OF PRODUCTS).

  1. Authorizations

You have the obligation to obtain at your own expense any license or authorizations required by any legal authority for acquisition, delivery or use of the products, and if necessary produce evidence to I Support Live. You should be liable for all expenses or charges incurred by I Support Live from your failure to obtain such license or authorizations. You are also liable for complying with export control and custom duties laws and regulations in the territory where you order the delivery or use the Product.

  1. Notices

Any notification or any other communication made in connection with our contract shall be in written form and considered as duly sent or adequately issued if it is sent by mail, fax or email in accordance with the contact data mentioned in this website for I Support Live, and in accordance with your latest contact data notified to I Support Live. Any notification shall be considered as sent the following Working Day if sent by fax or email, and the 3rd working day from delivery if sent by mail, or courier service.

  1. Applicable law

All and any disputes arisen out of or in connection with our contract will be settled first amiably in maximum 30 days from starting. If the amiable negotiations fail any such disputes shall be settled by the law and the courts from the territorial jurisdiction of I Support Live office, as the case may be.

  1. General terms

The provisions of these Terms are separated and the lack of validity of any provision will not affect whatsoever the validity of the other provisions. This Term represents the freely expressed will and it is the only Terms between I Support Live and You, while any previous Terms, whether written or oral, are not obligatory, except the cases they are included therein. I Support Live reserves the right to change the present Terms from time to time while it provides notice of material changes on present website. Your continued order, placed on this website, after such notice has been posted constitutes your acceptance of the changes. You are not entitled to transfer or assign your right and obligations under these Terms to a third party, without the written approval of I Support Live.

Cancellation Policy

I Support Live believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

  1. Request from the end user for the refund/cancellation are honoured only if a request is made in writing.
  2. I Support Live reserves the right to refund any order at its discretion with or without documentation under following circumstances:
    1. Order is found to fraudulent.
    2. Customer places duplicate order in error
    3. Customer requests a refund before receiving the product.
  3. Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been executed by the I Support Live and the mail containing the Serial Code/s has been mailed to you.
  4. In case of cancellation of order, money will be refunded to you after deducting the necessary transaction charges.
  5. No cash refunds will be made to the customer under any circumstances. The amount will be transferred to the customer’s account from where the payment has been made.
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