We understand your concerns regarding buying online, hence we are transparent with our refund policies.  Our refund policy is quite simple.

We will offer you 100% refund in the following cases:

  1. If you are not completely satisfied with your purchase, you have 30 days from the date of purchase (not install) to request a refund by emailing us at support@isupportlive.com .
  2. If are not able to satisfactorily fix your issue at first instance and you want a refund.
  3. 2) If Our tech support finds that you have hardware issues beyond our control. You will still get a free diagnosis of your system and devices and our analysis of possible issues.

Refund procedure:

You need to drop us an email at support@ isupportlive.com. You can also call us at our Toll FREE number +1-877-778-8374  and ask for refund department. We will get back to you in 1 business day maximum (excluding weekends). For your safety: You can pay us through paypal/credit card or bank account on our gateway. All payments are done through 256 SSL secured payment processor. If for any reason you are not sure about making a payment, please feel free to contact us and discuss it with us, we assure you that we will be completely fair.

If more than 30 days from the date of purchase have passed, we encourage you to contact the  Support Team to resolve any issues you may be encountering. We are available 24/7 to give you assistance.

PLEASE NOTE: Any purchases not made directly through the our website are not eligible for refund. Refunds for these purchases will be in accordance to the individual sellers’ refund policy, and we advise you to contact the reseller directly to begin the refund process.